An Update on COVID-19 from TD Bank:

As the bank that manages your retailer-branded consumer financing account, we want to assure you that our number one priority is the health and well-being of our Customers, Colleagues and Communities. We continue to keep a close eye on developments of the Coronavirus (COVID -19) and are tirelessly working to offer support to our Customers during this time.

We hope you haven’t been directly impacted by COVID-19, but if you have, please reach out since we may be able to provide some assistance. Please send an email to TDRCSCARES@td.com that includes your first name, middle initial, last name, zip code and details of your request. Please note, we’re experiencing high volumes of requests and will do our best to respond as soon as possible.

Also, as we support those impacted by the Coronavirus (COVID-19), we are experiencing longer than normal call wait times. As a result, we encourage you to use our 24/7 self-service options to access your account information, obtain your balance, make payments, etc.

Login to access your account online

Utilize the IVR (Interactive Voice Response) system by calling the number located on the back of your card.

We will continue to closely monitor the situation and evaluate additional measures to support our customers and communities as needs arise.


Supporting our most vulnerable communities

Together with the TD Charitable Foundation, we’ve made a donation to the National Association of Community Health Centers. These funds will be shared among healthcare centers in the most at-risk communities.

Our donation will help with:

  • Supporting services being delivered around COVID-19 such as screening, testing and referral efforts
  • Education and outreach to support preventive efforts, while ensuring patients are receiving the care they need
  • Social intervention and support such as transportation, case management and addressing health risks associated with social isolation